Can you make returns to MUJI for free? What is MUJI's exchange policy?

What is MUJI's return policy? Can you return merchandise both in store and in person? Can you return clearance items to MUJI? Do I need a receipt to make a return to MUJI? Does MUJI offer store credit if I do not have a receipt? Can you return used merchandise to MUJI?
Returns & exchanges policies rating: 5.0 - 1 ratings

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Yes, MUJI does offer free returns & exchanges.
Knoji Staff
140
Posted Aug 3, 2018

Yes, MUJI does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Learn more at muji.com.

Shopping tip: (January 23, 2019): Use promo code GHKR8873KW to save 10% off at muji.com — redeem it here. You can also view more MUJI promo codes.

As of Wednesday, Amazon.com is also offering 50% off MUJI items on their website.

Update: we've found 139 more skin care stores that currently offer free returns & exchanges and 1,180 health & beauty stores that are offering free returns & exchanges . You can also view all 6,714 stores that offer free returns & exchanges across all categories.

This user rated MUJI's returns & exchanges policies: 5.0
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About MUJI

MUJI is a major skin care company operating the e-commerce site muji.com. MUJI sells its products and services in the skin care vertical, offering discounts and promo codes to its customers infrequently. MUJI has good ratings among shoppers on Knoji, with 18 ratings and an average rating of 3.9 stars. MUJI scores well compared to other brands in the skin care industry, providing 6 e-commerce features to better serve its customers.

MUJI's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
MUJI offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Maybe
It appears that MUJI may not offer free shipping currently. Read full answer >>
International Shipping:
Maybe
It appears that MUJI may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
MUJI accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Maybe
It appears that MUJI may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that MUJI may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that MUJI may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
MUJI supports a promo code box on their website. Check the MUJI promo codes page for the latest coupon codes from MUJI. Read full answer >>
Sales:
Maybe
It appears that MUJI may not offer sales currently. Read full answer >>
Black Friday Ad:
Yes
MUJI offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that MUJI may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that MUJI may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that MUJI may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that MUJI may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that MUJI may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that MUJI may not offer birthday discounts currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
MUJI offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Gift Cards:
Maybe
It appears that MUJI may not offer gift cards currently. Read full answer >>
Social Media Pages:
Maybe
It appears that MUJI may not offer social media pages currently. Read full answer >>
Customer Reviews:
Maybe
It appears that MUJI may not offer customer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that MUJI may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that MUJI may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that MUJI may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that MUJI may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that MUJI may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
No
It appears that MUJI may not offer affiliate programs currently. Read full answer >>
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